BD11 Terms and Conditions – Rules for Using BD11 Platform

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "you", "your") and BD11 ("BD11", "we", "us", "our") governing your access to and use of the BD11 platform, including the website at bd11.io, the BD11 mobile application, and all games, services, and features available through BD11.

By registering an account on BD11, making a deposit, or placing any bet or wager through BD11, you confirm that you have read, understood, and agreed to these Terms in full. If you do not agree with any part of these Terms, you must not use BD11.

BD11 is an online gaming and sports betting platform operated for players in Bangladesh. These Terms are written in English and are governed by the laws applicable to BD11's operations. Where any translation of these Terms exists, the English version takes precedence in the event of any conflict or ambiguity.

These Terms should be read alongside BD11's Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and BD11.

To register and use BD11, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age. BD11 does not permit anyone under the age of 18 to register, deposit, or participate in any game or betting activity on the platform.
• You must be legally permitted to participate in online gaming and sports betting under the laws applicable to you in your jurisdiction.
• You must not be registered on any self-exclusion list or have previously been excluded from BD11 for any reason.
• You must be acting on your own behalf and not on behalf of any third party.
• You must not be an employee, contractor, or close family member of an employee of BD11 or any of its affiliated companies.

BD11 reserves the right to request proof of age and identity at any time. If a player is found to be under 18, their account will be immediately closed, all winnings will be forfeited, and any deposits made will be returned after verification of the payment method.

Each player may hold only one BD11 account. Creating multiple accounts — whether under the same name, different names, or using different payment methods — is strictly prohibited and will result in all associated accounts being suspended.

When registering on BD11, you agree to provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, contact number, and payment details. Providing false information during registration is a breach of these Terms and may result in immediate account closure and forfeiture of any balance.

You are responsible for maintaining the confidentiality of your BD11 username and password. You must not share your login credentials with any other person. BD11 will treat any activity carried out using your login credentials as having been authorised by you.

If you believe your account has been accessed without your authorisation, you must notify BD11 support immediately. BD11 will investigate and take appropriate action, but cannot be held liable for losses incurred before you reported the unauthorised access.

BD11 reserves the right to carry out identity verification (KYC) checks at any time, including before processing withdrawals. You may be asked to provide a copy of a government-issued ID, proof of address, or proof of payment method. Failure to provide requested documents within a reasonable timeframe may result in account suspension.

BD11 accepts deposits via bKash, Nagad, and Rocket. All deposits must be made from a payment account registered in your own name. BD11 does not accept deposits from third-party accounts under any circumstances.

Deposits are credited to your BD11 account balance instantly upon confirmation from the payment provider. If a deposit does not appear in your account within a reasonable time, contact BD11 support with your transaction reference number.

• Minimum deposit amounts apply and are displayed on the BD11 deposit page at the time of transaction.
• BD11 does not charge fees on deposits, but your payment provider may apply their own charges.
• Deposits made in error cannot always be reversed. Contact support as quickly as possible if you believe a deposit was made incorrectly.
• BD11 reserves the right to refuse or reverse a deposit if it is associated with fraudulent activity or a disputed payment.

Withdrawals from BD11 are processed to the same payment method used for the player's most recent deposit. This policy exists to prevent money laundering and to protect players from unauthorised withdrawals.

Before a withdrawal can be processed, BD11 may require identity verification. Players who have not yet completed KYC verification will be asked to do so before their first withdrawal is approved.

• Withdrawal requests are typically processed within a few hours of approval, subject to verification checks.
• Minimum and maximum withdrawal limits apply and are shown on the BD11 withdrawal page.
• Bonus funds and winnings derived from bonus funds are subject to wagering requirements before they can be withdrawn.
• BD11 reserves the right to delay or withhold a withdrawal if there is reasonable suspicion of fraudulent activity, pending investigation.
• Withdrawals will only be sent to accounts registered in the player's own name. Third-party withdrawals are not permitted.

If a withdrawal is declined, BD11 support will notify you of the reason and the steps required to resolve the issue. BD11 aims to process all legitimate withdrawal requests as quickly as possible.

BD11 offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms attached to each promotion, as well as the general bonus rules set out here.

• Bonuses are credited to your BD11 bonus balance and cannot be withdrawn until the applicable wagering requirement has been met in full.
• Wagering requirements specify how many times the bonus amount (or bonus plus deposit amount, depending on the promotion) must be wagered before a withdrawal can be requested.
• Not all games contribute equally to wagering requirements. Slot games typically contribute 100%, while live casino and table games may contribute at a lower rate. Specific contribution rates are listed in each promotion's terms.
• BD11 reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice.
• Players may only claim each welcome bonus or new player promotion once. Attempting to claim a new player bonus multiple times using different accounts constitutes bonus abuse.
• BD11 reserves the right to void bonuses and any associated winnings if it determines that a player has engaged in bonus abuse, including but not limited to: creating multiple accounts, using automated betting strategies, or exploiting promotional terms.

All games available on BD11 use certified random number generation (RNG) technology. The published Return to Player (RTP) percentages for each game reflect the actual rates at which the games operate. BD11 does not alter game mathematics from the specifications provided by the game developers.

Once a bet or wager has been confirmed and accepted by BD11, it cannot be cancelled or reversed by the player. It is your responsibility to ensure that all bet details — including stake amount, game selection, and bet type — are correct before confirming.

• BD11 reserves the right to void any bet placed in error, including bets placed at incorrect odds due to a technical error.
• In the event of a game malfunction or technical fault, BD11 will void all affected bets and return stakes to players' accounts.
• Sports betting markets are subject to their own specific rules, which are displayed within the BD11 sports section.
• BD11 reserves the right to impose betting limits on any player or market at its discretion.

Winnings from games and bets are credited to your BD11 real money balance immediately upon settlement. BD11 is not responsible for any losses incurred as a result of your gaming decisions.

The following activities are strictly prohibited on BD11. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Creating more than one BD11 account, or assisting another person in creating a duplicate account.
• Using automated software, bots, scripts, or any other tool to place bets or interact with BD11 in a non-human manner.
• Colluding with other players to gain an unfair advantage in any game or betting market.
• Exploiting software bugs, errors, or vulnerabilities in BD11's platform. Any such issues must be reported to BD11 support immediately.
• Using BD11 for any form of money laundering or financial crime.
• Providing false information during registration or identity verification.
• Attempting to circumvent BD11's responsible gaming tools, including self-exclusion.
• Using payment methods that do not belong to you, or facilitating payments on behalf of another player.

BD11 is committed to promoting responsible gaming. We provide a range of tools to help players manage their gaming activity, including deposit limits, session time limits, reality checks, and self-exclusion options.

If you feel that your gaming is becoming a problem, BD11 strongly encourages you to use the responsible gaming tools available in your account settings. You can also contact BD11 support to request a self-exclusion or cooling-off period at any time.

BD11 will honour all self-exclusion requests promptly. Once a self-exclusion is in place, BD11 will take reasonable steps to ensure that the excluded player does not receive promotional communications and cannot access their account during the exclusion period.

For more information on BD11's responsible gaming policies and the tools available to you, please visit the Responsible Gaming page.

BD11 collects and processes personal data in accordance with its Privacy Policy. By registering on BD11, you consent to the collection, storage, and use of your personal data as described in the Privacy Policy.

BD11 uses your personal data to operate your account, process transactions, verify your identity, provide customer support, and comply with legal obligations. BD11 does not sell your personal data to third parties.

For full details on how BD11 handles your data, your rights as a data subject, and how to make a data request, please read the Privacy Policy.

BD11 provides its platform on an "as is" and "as available" basis. While BD11 makes every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or that the platform will be free from errors or technical issues.

• BD11 is not liable for any losses arising from platform downtime, technical faults, or interruptions to service beyond our reasonable control.
• BD11 is not liable for any indirect, consequential, or special losses arising from your use of the platform.
• BD11's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 12 months preceding the event giving rise to the claim.
• Nothing in these Terms limits BD11's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

You may close your BD11 account at any time by contacting BD11 support. Upon closure, any remaining real money balance will be returned to you via your registered payment method, subject to identity verification and provided no outstanding wagering requirements apply to the balance.

BD11 reserves the right to suspend or permanently close any account at its discretion, including but not limited to cases where:

• A player has breached these Terms and Conditions.
• BD11 has reasonable grounds to suspect fraudulent activity or money laundering.
• A player has provided false information during registration or verification.
• A player has engaged in prohibited activities as defined in Section 8.
• BD11 is required to do so by law or regulatory obligation.

Where an account is closed by BD11 due to a breach of these Terms, any balance in the account may be forfeited. BD11 will notify the player of the closure and the reason where it is legally permissible to do so.

BD11 reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date at the top.

It is your responsibility to check this page periodically for updates. Continued use of BD11 after any changes have been published constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using BD11 and may request account closure.

For significant changes that materially affect your rights or obligations, BD11 will make reasonable efforts to notify registered players via email or an in-platform notification.

If you have any questions about these Terms and Conditions, or if you need to raise a concern related to your BD11 account, please contact the BD11 support team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: BD11 aims to respond to all enquiries within 24 hours

For issues related to responsible gaming, self-exclusion, or account limits, please visit the Responsible Gaming page or contact support directly. BD11 takes all player concerns seriously and will respond promptly.