BD11 Privacy Policy – How BD11 Protects Your Data

This Privacy Policy describes how BD11 ("BD11", "we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use the BD11 platform at bd11.io, the BD11 mobile application, and all related services.

BD11 takes your privacy seriously. We understand that when you share your personal information with us, you are placing trust in BD11 to handle it responsibly. This Privacy Policy is designed to be clear and straightforward so you know exactly what happens to your data at every stage.

This Privacy Policy applies to all personal data collected by BD11 in connection with your use of the platform, including data collected during registration, account use, deposits, withdrawals, customer support interactions, and your general browsing of the BD11 website.

This Privacy Policy should be read alongside BD11's Terms and Conditions and Responsible Gaming policy, both of which form part of your overall agreement with BD11.

BD11 collects personal data in several ways — directly from you when you register or use the platform, automatically when you browse or play, and occasionally from third parties such as payment providers or identity verification services.

The categories of personal data BD11 may collect include:

BD11 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.

BD11 uses your personal data only for legitimate purposes directly related to operating the platform and providing you with a safe, fair, and enjoyable gaming experience. The main purposes for which BD11 uses your data are:

• Account management: To create and maintain your BD11 account, verify your identity, and manage your account settings and preferences.
• Transaction processing: To process deposits, withdrawals, and bonus credits accurately and securely.
• Identity verification (KYC): To verify that you meet BD11's eligibility requirements, including age verification and anti-money laundering checks.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact BD11 support.
• Responsible gaming: To monitor your gaming activity and identify patterns that may indicate problem gambling, and to apply responsible gaming tools where appropriate.
• Platform improvement: To analyse how players use BD11 and improve the platform's features, performance, and user experience.
• Security and fraud prevention: To detect and prevent fraudulent activity, unauthorised account access, and abuse of BD11's systems.
• Marketing communications: To send you information about BD11 promotions, bonuses, and new games — only where you have not opted out.
• Legal compliance: To comply with applicable laws, regulations, and lawful requests from authorities.

BD11 does not sell your personal data. BD11 may share your data with carefully selected third parties only where it is necessary to operate the platform or comply with legal obligations. The categories of third parties BD11 may share data with include:

• Payment providers: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification services: BD11 may use third-party KYC providers to verify your identity documents. These providers process your data solely for verification purposes under strict confidentiality agreements.
• Game providers: The game studios whose titles are available on BD11 may receive anonymised or pseudonymised gameplay data for the purpose of game performance monitoring and RNG certification.
• IT and hosting providers: BD11's platform is hosted on secure servers. Our hosting and infrastructure providers may have access to data stored on those servers, but are bound by strict data processing agreements.
• Legal and regulatory authorities: BD11 may disclose your personal data to law enforcement, regulatory bodies, or courts where required by law or in response to a valid legal request.

All third parties with whom BD11 shares personal data are required to handle that data in accordance with applicable data protection laws and BD11's data processing requirements. BD11 does not permit third parties to use your data for their own marketing purposes.

BD11 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and improve your experience. A cookie is a small text file placed on your device when you visit BD11.

The types of cookies BD11 uses include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your BD11 experience.
• Analytics cookies: Help BD11 understand how players use the platform — which pages are visited most, where players drop off, and how features are used. This data is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and suspicious login attempts.

You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies may affect some features of the BD11 platform. BD11 does not use third-party advertising cookies or cross-site tracking cookies.

BD11 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and BD11's servers.
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and financial information.
• Access controls that restrict BD11 staff access to personal data on a strict need-to-know basis.
• Regular security audits and vulnerability assessments of BD11's platform and infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Monitoring systems that detect and alert BD11's security team to suspicious activity in real time.

While BD11 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your BD11 account and never share your login credentials with anyone.

BD11 retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The general retention periods BD11 applies are:

• Account data: Retained for the duration of your account and for a period after account closure as required by anti-money laundering and financial regulations.
• Transaction records: Retained for a minimum of five years from the date of the transaction in accordance with financial record-keeping requirements.
• KYC documents: Retained for the period required by applicable identity verification and anti-money laundering regulations.
• Customer support records: Retained for up to three years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Analytics and usage data: Retained in anonymised or aggregated form for platform improvement purposes. Identifiable usage data is deleted or anonymised within 12 months.

When personal data is no longer required, BD11 securely deletes or anonymises it so that it can no longer be linked back to you as an individual.

BD11 respects your rights over your personal data. Depending on applicable law, you may have the following rights in relation to the personal data BD11 holds about you:

To exercise any of these rights, contact BD11 at [email protected] with your registered username and a description of your request. BD11 will respond within a reasonable timeframe and may need to verify your identity before processing your request.

BD11 is strictly an 18+ platform. BD11 does not knowingly collect personal data from anyone under the age of 18. If BD11 discovers that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and believe that a minor has registered on BD11 or provided personal data to BD11, please contact BD11 support at [email protected] immediately so we can investigate and take appropriate action.

BD11 primarily processes and stores your personal data within the region. In some cases, data may be transferred to or processed by service providers located in other countries — for example, cloud hosting or identity verification providers.

Where such transfers occur, BD11 ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses with all third-party processors. BD11 does not transfer personal data to countries that do not provide an adequate level of data protection without implementing appropriate safeguards.

BD11 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When changes are made, the updated Privacy Policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how BD11 uses your personal data, BD11 will make reasonable efforts to notify registered players via email or an in-platform notification before the changes take effect.

Continued use of BD11 after an updated Privacy Policy has been published constitutes your acceptance of the revised policy. If you do not agree with the updated Privacy Policy, you should stop using BD11 and may request account closure by contacting support.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way BD11 handles your personal data, please get in touch with the BD11 support team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: BD11 aims to respond to all privacy-related enquiries within 48 hours

When contacting BD11 about a data request, please include your registered username, the nature of your request, and any relevant details to help BD11 locate and process your data efficiently. BD11 may need to verify your identity before fulfilling a data request.